Exceptions are the process
In most operational environments, the exception path consumes the majority of skilled time while receiving a minority of the design attention.
Automating only the predictable path produces a system that looks efficient in a diagram and changes very little in practice.
Route with context
When work escalates, it should arrive with the evidence, the attempted reasoning, and the specific reason for escalation.
A queue of unexplained cases transfers effort rather than reducing it.
Measure per step
Cycle time measured only end to end hides where the constraint actually sits.
Per-step measurement usually reveals that waiting, not working, dominates elapsed time.
Considering a system like this?
We run a short technical discovery before proposing anything. If a simpler answer exists, we will tell you.
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